1. Who we are

uGather is operated by uGather Ltd, a company registered in England and Wales (Company No. 15922399).

The terms “uGather”, “we”, “us” or “our” refer to uGather Ltd.

These Terms apply to all users of the uGather website, app, or platform services (“you” or “user”).

2. Account registration

To use uGather, you must create an account. You agree to:

• Provide accurate and up-to-date information
• Keep your login credentials secure
• Notify us immediately if your account is compromised

We may suspend or terminate accounts that violate these Terms.

3. Use of the platform

uGather is a fundraising platform for charities and supporters.

uGather provides a technology platform that enables users to organise fundraising activities and receive donations. uGather does not control or direct how funds are used by charities or fundraisers.

By using the platform you agree to:

• Only create fundraising events for legal and ethical purposes
• Follow all applicable UK laws and regulations
• Ensure that all information you provide is accurate

You must not:

• Use uGather to solicit funds for personal gain or non-charitable purposes
• Misrepresent the purpose of a fundraising campaign
• Impersonate a charity or organisation
• Offer financial rewards or incentives in exchange for donations
• Post offensive, abusive, or illegal content
• Interfere with the operation of the platform

We may remove content or suspend accounts that breach these rules.

4. Charity and fundraiser responsibilities

Charities and fundraisers are responsible for their fundraising activities, including:

• Ensuring campaigns are accurate and lawful
• Managing and distributing donations appropriately
• Complying with all applicable fundraising and tax laws

Charities are responsible for ensuring they are authorised to receive and manage charitable donations.

uGather does not verify the legal status of charities or fundraisers and is not responsible for how donations are used once transferred.

5. Donations and payment processing

Donations processed through uGather are handled by Stripe.

uGather never collects, stores, or has access to any payment card details.

All payments are processed securely by Stripe.

Donation information (such as donor name, amount, and message) may be shared with the relevant charity or fundraiser.

Donations are non-refundable unless required by law or Stripe’s policies.

Payment holds and delays

uGather reserves the right to delay, withhold, or suspend payments where necessary to investigate suspected fraud, disputes, chargebacks, or breaches of these Terms.

Chargebacks and disputes

If a donation is reversed due to a payment dispute, chargeback, or fraudulent transaction, uGather reserves the right to recover the amount from the receiving charity or fundraiser.

6. Donor responsibility

Donors are responsible for deciding whether to support a fundraising event or charity.

uGather does not guarantee the accuracy, legitimacy, or outcome of fundraising campaigns.

7. Third-party services

uGather relies on third-party services to operate the platform, including payment processors such as Stripe.

These third parties operate under their own terms and privacy policies, and uGather is not responsible for their services.

8. Fees

uGather may charge subscription or platform fees for certain services.

Any applicable fees will be clearly disclosed before you commit to paid features.

You are responsible for ensuring timely payment of any fees.

9. Intellectual property

All content on uGather, including software, logos, text, graphics, and designs, is owned by uGather or its licensors.

You may use the platform only for personal or charitable fundraising purposes.

You may not copy, distribute, or create derivative works without our written permission.

10. Service availability

uGather is provided on an “as is” and “as available” basis.

We do not guarantee that the platform will always be available, uninterrupted, or error-free.

11. Limitation of liability

uGather is not responsible for any loss or misuse of donations.

We are not liable for indirect, incidental, or consequential losses arising from your use of the platform.

Our total liability to you is limited to the amount you have paid for any paid services.

12. Termination

We may suspend or terminate your account if:

• You breach these Terms
• Your activities are illegal, misleading, or unethical
• Your fundraising activity is suspected to be fraudulent or unauthorised
• We are required to do so by law

You may close your account at any time by contacting us through our support channels on the website or app.

Obligations relating to donations, fees, and content remain in effect after termination.

13. Complaints

If you have a concern or complaint, please contact us through the support channels available on the uGather website or app.

We will investigate and respond as appropriate.

14. Data protection

Your use of uGather is also governed by our Privacy Policy.

You agree that we may collect, use, and share your information as outlined in the Privacy Policy.

15. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on the uGather website.

Continued use of the platform after updates indicates acceptance of the revised Terms.